Helping companies communicate better with their customers through the use of weblogs and smart user interface design.

The Voice as the Brand

Friday, June 4th, 2004 by MR

For decades companies have worked hard to develop a brand that they could be proud of. With the many corporate scandals and monopolisitc actions of corporations these brands have since been tarnished. Companies try valiantly to fix these brand personas, but to no avail.

People no longer trust commercials because everyone is saying the same stuff. Sure the logo is part of the brand, but other factors are beginning to play a larger role as well. For example, is the Apple logo the only aspect of the brand people recognize? What about Steve Jobs? What about Larry Ellison of Oracle? Sometimes the CEO becomes the brand.

On my personal site the brand isn’t so much in the design or in the name or in the logo. The brand is in my writings and the voices of the community. This is where the trust develops and this is what makes Whitespace a strong brand. What if you created a brand that people trusted because it was based on the voices of real people? It’s possible.

Reader Comments

4 Responses to “The Voice as the Brand”

Maria Says:

We are definitely starting to see this more and more with our own company. Customers have grown so tired of talking to automated voice mail systems and customer service drones that we have found the one thing that is separating us from our competition is the voice we provide on our site. The voice therefore is becoming the brand for us and as long as the voice is trusted so is the brand.

Paul Scrivens Says:

It’s amazing what a little effort can do for any company. Often times we spend so much time on building a visual brand identity that we forget that if the emotional brand does not go well with our customers then the visual brand does nothing to help the cause.

dru Says:

Thanks, this is something I will have to take up to the boss for us to consider on our site!

地板 Says:

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